Unknown Error (code: site not found).

  • Resolved authorheatherhart

    (@authorheatherhart)


    10 months, 3 weeks ago

    I just installed Site Kit on four of my websites. It was quick and easy on three of them, but on the last one I’m getting an error. It says: Unknown Error (code: site not found). Then it prompts me to “Redo the plugin setup” – but when I click that button, it sends me to https://sitekit.withgoogle.com/ – and says “Site not found” – I have tried uninstalling the plugin then reinstalling it. I used the recommended trouble shooting plugin, even with the default theme and only the Site Kit plugin, it still gives me the same error.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    10 months, 2 weeks ago

    Hi there @authorheatherhart, thanks for getting in touch.

    The “site not found” error you’re facing typically indicates that when trying to communicate to set up the plugin once more, it’s no longer recognizing your credentials, instead it’s using credentials from a possible previous setup. We can in these instances request a check on your site records on the Site Kit service but before doing that, could you please try performing a Site Kit reset by going to Tools > Available Tools > Reset Site Kit.

    If you still encounter this issue after resetting which is possible, let me know and we can request a check on the records for you and get those updated if needed.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    10 months, 1 week ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Unknown Error (code: site not found).’ is closed to new replies.

Tags