Sona
(@support-web-dorado)
Dear chuckg007,
Could you please contact our support team at support[at]web-dorado.com to troubleshoot your case? Thank you.
Hi Sona,
I need this issue resolved asap and no-one is responding to my email. Please can you advise how?
Thanks.
Sona
(@support-web-dorado)
@chuckg007,
Our support team has replied to your message asking for certain details. We will continue working on your task as soon as we get the details. Thank you for your patience and understanding.
@sona,
I have not yet received a reply to my message. Could you please arrange for them to send the message again?
@sona,
Or can you please post their reply in this thread?
Sona
(@support-web-dorado)
@chuckg007,
We have contacted you asking for temporary Administrator account. We have tested the same scenario on our test domains and it works fine. There might be another cause of the issue. Thus we might require to check out the options. Thank you.
@sona,
I have sent you the requested details to investigate the issue I am experiencing with your plugin. Could you please advise when you will be able to give me a solution? Thanks.
Sona
(@support-web-dorado)
@chuckg007,
Our team will respond you when the issue is resolved. In typical cases it takes up to 24 hours at most. Thank you.
