Undefined elements – upload

  • Resolved pnyt20

    (@pnyt20)


    3 months, 1 week ago

    Hi, recently we’ve got a few complaints about users not being able to fill out our forms. We’ve added Sentry and Clarity since and it looks like a user had a problem with uploading a file. After clicking the upload button nothing was happening.

    In Sentry we’ve gotten _ is not defined from /wp-includes/js/wp-util.min.js at line 2:110 and window.Dropzone is not a constructor from /wp-content/plugins/wpforms/assets/pro/js/wpforms-file-upload.es5.min.js in o at line 1:6097. Both basically at the same time

    The problem in not specific for any device/browser and it happens very rarely (we were not able to replicate it). I’m looking for some clues why that might happen

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Amjad Ali

    (@amjadali688)

    3 months, 1 week ago

    Hi @pnyt20 ,

    We’d be happy to help!

    It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

    From there, our support team will be able to take a closer look at your request. 

    Thanks!

Viewing 1 replies (of 1 total)
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