• Resolved bulls_shark

    (@bulls_shark)


    Dear Support Team,

    We are encountering the following error in the WooCommerce logs of the latest version:

    Uncaught Error: Class "EasyWPSMTP\Compatibility\Compatibility" not found in /plugins/easy-wp-smtp/src/Core.php:1050  
    Additional Context
    {
    "error": {
    "type": 1,
    "file": "/plugins/easy-wp-smtp/src/Core.php",
    "line": 1050
    },
    "backtrace": [
    "",
    "#0 /wp-includes/class-wp-hook.php(324): EasyWPSMTP\Core->get_compatibility()",
    "#1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
    "#2 /wp-includes/plugin.php(517): WP_Hook->do_action()",
    "#3 /wp-settings.php(555): do_action()",
    "#4 /wp-config.php(108): require_once('...')",
    "#5 /wp-load.php(50): require_once('...')",
    "#6 /wp-blog-header.php(13): require_once('...')",
    "#7 /index.php(17): require('...')",
    "#8 {main}",
    "thrown"
    ]
    }

    We kindly request your support to resolve this issue. Thank you in advance for your assistance.

    Best regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Gregor Capuder

    (@capuderg)

    Hey @bulls_shark,

    we’ve checked the mentioned code and class EasyWPSMTP\Compatibility\Compatibility is defined and available in our latest plugin version.

    I suspect that there might have been an issue with the plugin update/installation… Could you please re-install the Easy WP SMTP plugin?

    Let us know if that will resolve your issue.

    Thread Starter bulls_shark

    (@bulls_shark)

    Hello Gregor, thanks for the feedback. Your plugin is currently running on more than 30 of our websites.

    With the shop websites with Woocommerce, we have the problem that emails are no longer delivered to the shop operator.

    I install it to test nine.

    Best regards

    Plugin Author Gregor Capuder

    (@capuderg)

    Hey @bulls_shark,

    we tested our plugin with WooCommerce and we didn’t experience any issues, the order emails are going out via the configured Easy WP SMTP mailer without any issues or PHP errors. That’s why we suggested re-installing the plugin.

    Please let us know if re-installing the plugin resolves the issue.

    Take care!

    Thread Starter bulls_shark

    (@bulls_shark)

    Hello, thanks works with the new update.

    Best regards

    Plugin Author Gregor Capuder

    (@capuderg)

    That’s great and thank you for letting us know.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)

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