Unattended customer chat message indicator

We’ve introduced a new Unattended Customer Message Indicator to help ensure smoother communication in your helpdesk and chat widget. This smart reminder appears when a customer support agent has not responded to a customer message after some time, making it easier to spot conversations that may need attention. It helps teams stay responsive and improves the overall customer experience across chats, support tickets, and faq

If you experience any issues with this feature or have feedback, please share it in this thread 🙏