Unacceptable behavior

  • Olivier Simard-Casanova

    (@simardcasanova)


    2 years, 6 months ago

    When you install this plugin, two other, completely unrelated plugins are installed and activated without your consent nor your knowledge (Google Analytics for WordPress by MonsterInsights and OptinMonster). This is unacceptable.

    Also, I tried to deactivate the headline analyzer, but its panel was still showing up in Gutenberg. Not sure if it’s a bug, or another shady behavior from the plugin.

    I quickly deactivated and deleted all three plugins, and I have no intention to ever use any plugin again from this company.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Steve M

    (@wpsmort)

    2 years, 6 months ago

    Hi @simardcasanova,

    Thanks for your review! I’m really sorry for the confusion here.

    The plugins you’re referring to are MonsterInsights and OptinMonster and they’ll only be installed if they’re selected during the Setup Wizard in All in One SEO.

    There is an option in our Setup Wizard where we ask users if they want to install and activate additional conversion or analytics plugins.

    Again, I’m sorry for the confusion and I can assure you that they are installed only after you’ve enable those options (based on your consent) in the Setup Wizard.

    If you don’t require these plugins, then you can safely deactivate and delete them and they will not be installed or activated again unless you run our Setup Wizard again and select the options mentioned above.

    Please note that we don’t do anything with the data on your site and it’s safely stored in your WordPress database.

    The Headline Analyzer is a feature in both All in One SEO and MonsterInsights, so if you were seeing it after disabling it in All in One SEO then it was because MonsterInsights also has this feature.

    Please let me know if you have any questions and I’ll be happy to help you!

    Thread Starter Olivier Simard-Casanova

    (@simardcasanova)

    2 years, 4 months ago

    Hi @wpsmort, thanks for the explanation.

    I find the situation baffling. For years, All In One SEO has received catastrophic reviews for the same reason I gave mine. I will be honest: I was expecting the options you mention to simply not exist.

    To my surprise, it turns out that the options do exist. I have a WordPress instance I use to conduct tests. I installed All In One SEO, and yes, there are some sort of options in the wizard.

    The problem is that their UI is particularly confusing. After reading your post, I carefully looked for said options in the wizard. As I said, they do exist. But it is not clear, at all, that activating them will install other plugins. It should be made a lot clearer that activating these options will install other plugins. The description text should give the name of the plugins in question, and maybe a link that goes to their page in the plugin directory.

    The situation is baffling because it would be simple to fix the confusion — and to prevent other bad reviews like mine from happening in the future. Put a red warning that explains that activating these options will install other plugins. Or move the options to a dedicated screen where everything is clearly explained. It is that simple.

    The fact it has not been fixed in almost three years reflects poorly on how seriously All In One SEO treats the feedback that comes from its users.

    Best,
    Olivier

    Plugin Support Steve M

    (@wpsmort)

    2 years, 4 months ago

    Hi @simardcasanova,

    I’ve opened an issue for our Development team to look into making it clearer when an additional plugin will be installed.

Viewing 3 replies - 1 through 3 (of 3 total)

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