Unable to store your data – Error message

  • Resolved breezeaviation

    (@breezeaviation)


    5 years ago

    Hi,
    I have created a sample quiz and when i test it on a windows machine, on a mobile device, or any machine other than the machine that i have created the quiz on (mac air) it will not allow results to be shown.
    The quiz starts and progresses until the end, but the results don’t return just the error message saying “We are unable to store your data” and a big red cross.

    Can anyone help please?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter breezeaviation

    (@breezeaviation)

    5 years ago

    Something has changed… It now happens on every device and with all quizzes, including the sample quiz that come as default within the plug in ?

    I wonder what is wrong?

    Plugin Author Ays Pro

    (@ays-pro)

    5 years ago

    Hi @breezeaviation ,

    Thank you for the topic.
    I apologize for the caused inconvenience.
    Please share with us the link to the quiz page that does not work or contact our support team via this form.

    Thanks.

    多肉博士

    (@gloveyy)

    5 years ago

    I hv the same question,can anyone help?

    Plugin Author Ays Pro

    (@ays-pro)

    5 years ago

    Hi @gloveyy @breezeaviation ,

    I am sorry for the issue you have faced.
    It can be a conflict with another plugin or theme.

    Please try to deactivate the rest of your plugins and check whether the problem persists․

    Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.

    You can re-activate the plugins and change the theme back again after troubleshooting.

    Please inform us of the results.

    Also, you can contact our support team via this form.

    多肉博士

    (@gloveyy)

    5 years ago

    Thank you, as you said,it is because the supercache , after I made some settings, the issue didnt occur

    Plugin Author Ays Pro

    (@ays-pro)

    5 years ago

    Thank you for informing us @gloveyy .

    We are happy that the issue has been resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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