unable to resize popup

  • sydjack

    (@sydjack)


    1 week, 5 days ago

    Hey,

    I have used elementor template as the popup, and used popup widget for popup on page load. Everything seems fine, except the size is too big. It covers the whole screen. I tried resizing in elementor template, i also did so for tab n mobile view, but it doesn’t seem to work?

    I am working with Astra theme. When I use 30-40% width it just shrinks the whole thing. I am not sure what I am missing, I am pretty new at Elementor, and this is the last thing I need for my website.

    Another 2 issues I am having- container bg image that I set for the popup isn’t visible, and sometimes when I refresh the site, a white browser type (?) popup opens and closes in a second.

    Any help will be really appreciated!

    • This topic was modified 1 week, 5 days ago by sydjack.
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  • Plugin Support David Glez

    (@davidglez)

    1 week ago

    Hi @sydjack thanks a lot for your message and for the detailed explanation — and sorry for the delay in getting back to you 🙏

    From what you describe, it looks like a combination of popup sizing and possibly some theme-related behavior (especially with Astra).

    We’d be happy to take a closer look and help you get everything working properly 👍

    If you’re comfortable with it, you can send temporary access credentials to your site to [email protected], and we’ll review the configuration and check if there’s any issue.

    Alternatively, we can also guide you step by step if you prefer.

    Thanks again for your feedback — we really appreciate it! 😊

Viewing 1 replies (of 1 total)

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