• Resolved satimis

    (@satimis)


    Hi all,

    Just found unable to create new database packages (2 parts installation)

    -> Create New -> type in detail -> create NEXT without response.

    Please help. Thanks

    Regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support skfaysalalom

    (@flossyfaysal)

    Hi @satimis

    Thank you for reaching out to us!

    I have tested this on our end and was able to successfully create a database-only package as well as a full backup on our test server. Since the issue is not reproducible in our environment, it likely points to a specific configuration or conflict on your server.

    To help us investigate this further, could you please open a new private ticket through our contact page? This will allow us to safely request and review your trace logs to see exactly why the “Next” button is not responding:

    https://duplicator.com/contact/

    Once you open the ticket, please mention this conversation, and we will get right to work on a solution for you!

    Best regards,

    Plugin Support skfaysalalom

    (@flossyfaysal)

    Hi @satimis

    I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.