Trouble loading plugin with ajax

  • seaforth

    (@seaforth)


    10 months, 1 week ago

    I am building out a site which requires the video to load in an overlay when the user clicks a “play video” button and I have used the HTML5 Video player plugin in combination with an Overlay plugin.

    Unfortunately, the video often starts playing as soon as the page is loaded because the overlay is loaded (but hidden) when the page loads.

    I have the ability to delay load of the overlay until the button is pressed by using an Ajax call but unfortunately, it seems I can not load your video player with Ajax. The overlay opens but the video player does not appear.

    After testing, it appears that this is because your video player will not load with an Ajax call.

    Do you have a way around this? Is there a way to load your video player with an Ajax call? Or would I have to use a different video player plugin?

    Thank you so much

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author shehabulislam

    (@shehabulislam)

    10 months ago

    Hello

    We apologize for the inconvenience you faced. It’s possible to load the player using an AJAX call. Since it’s a public page, if you’re comfortable, could you please share the link to the video player page so we can take a closer look?

    Thank you

    Thread Starter seaforth

    (@seaforth)

    10 months ago

    I have turned off the AJAX call on the site because the player wasn’t loading which was, of course, a problem for the client.

    Is there a way I could privately share a link to the development server? If so, I could temporarily turn on the AJAX call on one page for you to see what happens.

    It would be amazing if we could figure this out.

    Thanks so much

    Plugin Author shehabulislam

    (@shehabulislam)

    7 months, 3 weeks ago

    Hi

    Yes, if you don’t mind, you can send the link to our support team at [email protected].

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

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