Plugin Author
Zorem
(@zorem)
Hello Zorem,
I believe that I already have? The picture attached shows, that the preview should include order number 30847 – Andreas Test?
As you can see below ‘ordre oplysninger’ (order details) the preview has included the order, however, the tracking information box does not get included in the preview.
I have checked the documentation for more details, where the following picture correlates with my attached image: https://www.zorem.com/wp-content/uploads/AST-tracking-customizer-table-layout-1024×801.pnghttps://www.zorem.com/wp-content/uploads/AST-tracking-customizer-table-layout-1024×801.png
I can’t really seem to see the difference?
(I have set the order statuses to include the tracking info to ‘Completed/Shipped’ and ‘Processing’ and have even tried both seperately, but still nothing shows).
Plugin Author
Zorem
(@zorem)
Hi. you sent me a link to our photo not to your screenshot.
Anyway,
1. make sure that in the AST general settings the order status email is enabled for the order email status you are trying to preview in Kadence.
2. Make sure that the order you use to preview in Kadence contains tracking info
I checked now and there are no issues and the tracking displays with Kadence.
Thanks
Hi Zorem,
I seem to have found the error and you are ofcourse 100% correct.
I had mistakenly set the order to ‘cancelled’ hence it was not shown in the preview tool.
Sorry to have wasted your time, but i appreciate your support.
Have a nice day.
Plugin Author
Zorem
(@zorem)
Sure, no problem, if you like the plugin and our support, I would appreciate if you can leave a review, Good day 🙂
