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  • Plugin Author wpulse

    (@wpulse)

    Hi Kyle,

    Sorry for the late response, and thank you for your patience.

    Thanks for reaching out and for sharing the details and screenshots. From our end, this feature is working as expected. However, the issue may be related to a product-specific configuration or data inconsistency.

    To better understand and debug the problem, could you please export the affected product (JSON export) and share it with us? This will allow us to review the tier settings, role assignments, and related metadata in detail.

    Once we receive the product JSON file, we’ll investigate further and get back to you as soon as possible.

    Best regards,
    WPulse Team

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