Hello,
Thank you for reaching out, and I hope you’re doing well.
The “something went wrong” message typically indicates a caching or conflict-related issue after an update. To help resolve this, please try the following steps:
1. Check caching (most common cause):
If you are using any caching or speed-optimization plugin, please exclude all SupportCandy pages from caching. After clearing the cache, recheck the issue.
2. Check for plugin or theme conflicts:
SupportCandy may conflict with another plugin or your theme. You can troubleshoot this by:
- Temporarily deactivating all other plugins, then activating them one by one to identify the conflicting plugin.
- If no plugin conflict is found, try switching to a default theme (on a staging site). If the issue disappears, the conflict is related to the theme.
Important: Please do not switch themes directly on the live site, as it can cause layout or settings issues. Using a staging environment is strongly recommended.
3. If the problem persists:
Please open a ticket on our official support portal so we can take a closer look:
🔗 https://supportcandy.net/support-ticket/
We’re here to help and will be happy to look into this further.
Thank you!
