Thumbnails missing

  • Resolved MiKemp

    (@mikemp)


    1 year, 8 months ago

    Since the last WP update thumbnails are missing on 7 of 13 sites on orion.managewp.com. Disconnect/reconnect does not fix it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ddragovic

    (@ddragovic)

    1 year, 8 months ago

    Hi Michael,

    For generating thumbnails, we use Chrome Headless, and we wait 2 seconds for the website to get loaded in order to grab the thumbnail. This should mean, that if your website doesn’t load in that 2 sec, or if some elements don’t load, we will pick up what is on the website at the 2 seconds mark.

    Have you tried to manually refresh the thumbnails from the dashboard?

    This option is located in website settings, beneath the website thumbnail on the dashboard.

    Let me know if this helped.

    Kindly.

    Radovan

    (@radovand)

    1 year, 8 months ago

    Hi,

    I have the same problem for most of the sites I manage with ManageWP. Instead of thumbnails it shows Error 403.

Viewing 2 replies - 1 through 2 (of 2 total)

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