terrible support

Yeah, same experience here and seems this company doesn’t really care.

I use Amazon AWS plugin for Woo which works great AND their support is helpful and active. The cost of AWS is slightly higher than using Google Drive (I use it purely for large file downloads) however the lack of response from these developers even to new user inquiries looking to purchase is unacceptable. 3 emails in 3 weeks and not a single reply and I can’t even get their plugin to work in a test environment. All I can say is buyer beware if you value your own customers.

Yeah I hear ya. I find this is a common issue finding the right developers for plugins for WordPress. It is a nightmare and I have learned already, if an initial inquiry isn’t actioned within a reasonable time, likely support for issues will also not be available either. These guys did get back to me only yesterday, but failed to even answer the question or acknowledge the issue I had hit, only said I can download the demo to test if I want…. this I had, and was reporting issues I hit… so yeah, they completely unsold me on this.

I have already had to get paypal refunds for at least 4 plugins due to lack of timely support, first thing I check is the terms and conditions/refund policy, take screenshots of all this first and file away and always purchase using my business paypal account so if I do not receive adequate support or answers, this is reason enough to request a refund and look at something else.

My Amazon AWS plugin solution is working just fine but has the unpredictable cost element where I never know what it will cost for the month. I have also tested a few GDrive based solutions but all seem top suffer the same limitations where the file ie never streamed direct from the storage but rather to the web server then to the customer, which has the same issue of being at the mercy of the web servers timeout process (for shared hosting like I have).

I had a good conversation with another company wpcloudplugins who were very responsive and also exp[lained when I was asking about GDrive integration that their API is limited and requires the file to stream to the web host to maintain security of the source so any solution using GDrive has this issue however they recommended using OneDrive that has basically the same yearly cost but generates unique and temporary download links per request allowing downloads direct from the storage server which is both faster and negates bandwidth issues with the web server. Downside is their plugin for commercial use is pretty costly tho is a lifetime license not a subscription.

• This reply was modified 1 month, 3 weeks ago by Jason.