Hi there,
Thanks for getting in touch about this.
When this happens, it usually means the geo-IP database didn’t get installed properly. This can happen because of server permissions, but it is easy to install manually instead.
You can download the file from here: download geo-IP database
You’ll get a file called iawp-geo-db.zip that you can upload to the following location on your server: wordpress/wp-content/uploads/
If you see the zip file is already there, this means the server had trouble unzipping it. In this case, you can simply unzip it instead of uploading a new copy.
Once uploaded and unzipped, your visitors’ geolocation will be tracked.
Thank you very much!
It worked, but I had to delete the existing files first.
Great, I’m glad to hear that worked for you.
Stay in touch if you need anything else, and I’ll be happy to help.
