Survey Changes Not Saving

  • lrx26

    (@lrx26)


    1 year, 2 months ago

    Hello,

    We recently updated our website’s address, and since then, I’ve encountered an issue with the surveys created using the plugin. Specifically:

    • When I attempt to edit an existing survey and press “Save,” the changes are not saved and are deleted.
    • I can create new surveys and duplicate existing ones, but new surveys cannot be edited either—any changes I make are lost when saving.

    I am using the Premium version of the plugin.

    Could this issue be related to the web address change? How can I resolve this?

    Thank you for your help!

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    1 year, 2 months ago

    Dear @lrx26,

    Thank you for your topic.

    Please note that our development team needs additional information to further investigate your case.

    As you are using the Pro version of the plugin, please contact us via this form. Our customer care specialists are always ready to help you.
    Commercial products are not supported in these forums.

    Looking forward to hearing from you.

    Thank you.

Viewing 1 replies (of 1 total)

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