Hi @terragirl ,
Could you help us with the email address/ticketd ID you reached out to us via the contact form? I’m wondering if this email got no response as we are understaffed during the holiday season. We can review the ticket and get back to you further.
We look forward to hearing back from you as soon as possible.
Hi! Thank you for replying. the email is „john“ AT „illuminationsmedia.co.uk“. We reached out via the presale contact form last week.
Hey there @terragirl ,
I searched all our emails and we haven’t received any email from john“ AT „illuminationsmedia.co.uk. Could you please send us an email directly using the form again?
We look forward to help you with your suppression needs via the form submission.
Thank you! I’ve submitted a request on the contact form presale > other with my email edith AT agentur-allison.com. I have not yet received a confirmation but hopefully you got it.
Yes, that’s the form both my client and I used. I got a “form success” notification on the page, but no confirmation by email.
Hi @terragirl ,
Sorry, we haven’t gotten any emails from the edith AT agentur-allison.com email address either. Could you cross check with them ? Or could you try the form yourself with a different email on their behalf? Please do mention the domain (eg:- agentur-allison.com) you are trying to get in touch about and we can use that to follow up with your client directly as well.
Let’s hope I’m third time lucky! I’ve just submitted the form and got “Thanks for contacting us! We will get in touch with you shortly.” on the page, but no notification in my email inbox.
if this fails as well, is there any other way to get this resolved?
PS I’m using FireFox on MacBook.
Hello again @terragirl
Thanks so much for your patience here and for sticking with us while trying to get this sorted.
I’ve checked again on our side and we still don’t see the form submissions coming through, but no worries. To avoid any further delays, I’ve gone ahead and created an internal support ticket for you directly.
You should receive an email from us shortly. Please check your inbox and also your spam or promotions folders just in case.
Once you see that email, reply directly to it with the details of the issue including the affected email address and site domain. That will allow us to assist you directly and review the suppression and bounce behavior properly.
Thanks again for your persistence and for flagging this. We’ll take it from here once you reply to the ticket.
Thank you for doing this but I haven’t yet received an email, spam folder is empty.
I’m using two separate email services, you can reach me either at
[email redacted by moderator]
Hi @terragirl ,
I’ve resent an email to both your emails. i.e agentur-allison.at and at agentur-allison.com ones. Hope you can respond from either of them?
We look forward to hearing back from you as soon as possible.
Yey! Got the email, and just replied 🙂
Hello again @terragirl ,
Glad this has been resolved this internally.
Thank you for your patience.
Of course, feel free to reach out to us if you need any more help or have other questions and we’d be happy to help.
