support ticket blocked

Hi there,

Is it true that there’s no support on this theme or am I at the wrong place?
I also went to https://tickets.themefreesia.com/ but there I got the message:
Your access to this site has been temporarily limited by the site owner
Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

Thanks