Support has accessed my site via FTP and isn’t answering emails

  • Resolved alexg9

    (@alexg9)


    1 year, 7 months ago

    Hi there,

    I opened a thread 2 months ago about an issue with the UsersWP profile pictures, not being displayed in comments.

    The support rep told me to “open a support ticket here: https://userswp.io/support, add a link to this forum topic and we’ll take it from there”.

    I did, and have been exchanging messages with support ever since, with no resolution. During 2 months now!

    But that’s not the worst of it.

    The support person “presented as Rahul” seemed very willing and seemed to be trying to find a solution until he asked me for the FTP keys. I had to do this several times as none of them seemed to work. And when one did seem to work (I have proof), they didn’t reply. They have access to my server via FTP and I have been waiting for over a week for a reply. I have sent 3 emails and suddenly there is only silence. Obviously, this seems to me to be a warning sign, so before I take more serious action, I have decided to write here to ask what is going on.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stiofan

    (@stiofansisland)

    1 year, 7 months ago

    Hi @alexg9,

    I appologise for your experiance with our support team. Rahul should have admited defeat when he could not fix your issue and should have assigned it to a senior support team member, however your ticket seems to have been missed. I have taken over your ticket and have replied there, let’s get your issue resolved.

    Thanks,

    Stiofan

    Thread Starter alexg9

    (@alexg9)

    1 year, 7 months ago

    I confirm that it has been fixed.

    Thank you Stiofan, you are incredibly diligent

Viewing 2 replies - 1 through 2 (of 2 total)
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