Suddenly Stopped Working Properly
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It’s a shame!
I’ve been a Slimstat user for about two years and have donated to the plugin. No problems at all in that time.
Suddenly – and with no changes at my end except for an update to the plugin this last weekend – my logged site visits according to Slimstat have fallen by more than half, and since the data logged by Slimstat and Jetpack have always been in good agreement, the fact that Jetpack is still showing visits (with search terms, so they are not false readings) of the same order of magnitude as before, I can only conclude that the problem is with Slimstat.
My biggest concern is that the data I was collecting are now no longer accurate, so the situation is irretrievable unless I default to Jetpack.
I did raise a ticket, but that took over a day for a response (which is not bad in itself), but that raised questions which looked inevitably likely to lead to days more. I closed the ticket and uninstalled Slimstat.
As I say, it is a shame.
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Dear Martin, seriously? You are complaining because it took a day for a response? On a FREE PLUGIN for which you haven’t paid a dime? Seriously?
Look, you can say whatever you want, and rate our plugin however you like, but I will not tolerate false allegations and complains on the level of support we offered. Your request was vague and did not include specifics about what systems you were using. More information was needed, that’s why we followed up.
This is not a question about the difference between Slimstat’s and WordPress’ slightly different counts. However, the starting point for my issue is based on the fact that both Slimstat and WordPress have always reported visits to my blog which are of the same order of magnitude.
That’s what you wrote, just so that people know the context of your request, when reading this review.
Good luck with Jetpack. Make sure to compare its performance with Slimstat’s, on your way out.
Jason
Sorry you took that attitude, Jason. It’s a shame you can’t read – I made a donation to the plugin, and I pointed out that the day’s delay wasn’t bad except for the fact my data were going to become more inaccurate the longer the issue took to resolve.
I refrained from mentioning that the reply I received after one day told me my data were being “recorded without any problems” (that’s a quote).
The whole point was that they WERE NOT being recorded without any problems. They have more than halved, when traffic has actually increased.
My review was an honest one based on my experience. I hope you’re not suggesting I give it five stars even though it wasn’t working? And I wasn’t overly critical, pointing out that it was a shame (I actually liked the darned thing these last two years).
In case you missed it that second time I said it, because I don’t like false accusations, I made a donation to the plugin some time ago. I do things like that, though I sometimes wonder why.
I think you need to take another look at the original post, Jason.
What you THINK I said is not actually what I DID say, nor was the tone anything like your ballistic responses suggest. Slimstat is not installed on my site any longer, and I am surprised that you seem to suggest that it is. You seem to have picked up a huge bee in your bonnet about my comment (that’s all it was) concerning response times, and are still of the persuasion (well, you persuaded yourself, anyway) that I was somehow a freeloader.
The simple fact was that from one version to the next, site traffic dropped by a factor of 1.5x, which wasn’t backed up by independent data and simple visual monitoring, hence Slimstat wasn’t working properly.
You can rest assured that, especially now, it will remain the case that it isn’t installed. And I will think twice in future about making donations if this is how donors are treated.
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