Hello @rebeccaabird,
To better understand the issue at hand, I would like to ask you for some additional information:
- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- A screenshot of the page at Paid Member Subscriptions -> Settings -> Content Restriction
- Could you please navigate to your Dashboard -> Post/Pages -> edit the story you have mentioned has the issue -> screenshot the Content Restriction Meta Box. If you are using the restrict content shortcode, please send me a screenshot of the section it’s being used on.
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @rebeccaabird,
It seems like everything is correctly set up.
Since the issue you have described could be caused by a cashing issue, I would like to ask if you have any caching solutions installed? (this could be a separate plugin such as the JetPack plugins you have installed, or a feature from your hosting provider)
If this is the case:
- Could you please exclude our pages, the pages created with our shortcodes as well as any other affected pages (the article page you have mentioned) from the cache. After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.
- If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
That appears to have worked – but does that mean I now have to exclude every paywall page from cache going forward?
Hello @rebeccaabird,
Happy to hear that things are working correctly now!
Caching solutions have been known to cause some issues with our plugins. It is best to exclude any pages containing our shortcodes (or pages restricted by our plugin) from the cache to avoid similar issues in the future.
Is there a quick way to do this, rather than entering the url each time? It is best to exclude any pages containing our shortcodes (or pages restricted by our plugin) from the cache to avoid similar issues in the future.
Hello @rebeccaabird,
Unfortunately this depends on your caching solution. Since I am not familiar with the way the solution you are currently using works, I cannot give you advice on making the process more efficient.
.
