Hi @pererikolsen
The form on the linked page seems to be made using a different plugin called Caldera Forms. And according to their website they are defunct as of April 5, 2022.
I’d try giving Forminator a try instead, it’s free and should be able to accomplish your goals. You can download it here – https://wordpress.org/plugins/forminator/
I’d start by checking for a plugin/theme conflict by switching to a default WordPress theme like Twenty Twenty Two and disabling all plugins. Then submit the form the form.
If that solves the issue, enable plugins one by one and submit a form until you find the conflict plugin.Then let both plugin developers know.
It would also help to share an export of your form so other people can check it out. You can paste the export to a site like PasteBin or put the file on Google Drive.
Hi @pererikolsen
I hope you’re well today!
The “new form entry #0” – if that nubmer is always 0 and doesn’t increase may mean that there are issues with database. Specifically, that some of the fields are not set to be automatically incremented.
I’m not sure if you can check the database via phpMyAdmin (or similar tool) but if yes, please check following tables and their structure:
wp_frmt_form_entry
wp_frmt_form_entry_meta
wp_frmt_form_views
Note: the “wp_” is default table name prefix and it may be different in case of your site but the rest of the table name will be the same.
For each of these tables there should be one of the fields set to AUTO_INCREMENT, accordingly it would be
– “entry_id” for first table
– “meta_id” for second one
– “view_id” for the last one
If any of those is not set to AUTO_INCREMENT it can cause all sorts of issues, including no stats or incorrect stats.
Would you be able to check those settings?
Kind regards,
Adam
Thanks Adam. At this moment I do not have access to the database unfortunately. I will check with the owners of the website and try to get it and check these fields. I’ll get back as soon as possible.
Cheers
@aakash8 thanks for this link. I tried searching for the database, but it was not created. Any advise?
@nicholaswhj Not 100% sure about the solution for this issue.
Can give this a shot:
– Deactivate all plugins
– Uninstall and reinstall Forminator
If the issue persists, try checking your PHP log after doing the steps above.
You can copy/paste the lines from the day of the issue to a site like PasteBin and share a link here.
Besides that, not sure. But I’m sure someone from the Forminator team will have some advice for ya, and the error log may have some clues.
Hi @pererikolsen & @nicholaswhj
I hope you are doing well.
Can you please confirm if you have enabled the option to disable the submission in the database?
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#data-storage
In cases where you don’t want to store the forms data on your server, you can choose to Disable store submissions in my database.
@nicholaswhj per forum rules we don’t spam the thread starter, could you create a new ticket if the above solution doesn’t work?
Best Regards
Patrick Freitas
Hello @pererikolsen ,
We haven’t heard from you for several days now, so it looks like you don’t need our assistance anymore.
Feel free to re-open this ticket if needed.
Kind regards
Kasia
