Submenu Disappears When Hovering Over Open Submenu

  • Resolved developermusaddiq

    (@developermusaddiq)


    2 months, 1 week ago

    I’m experiencing an issue with the navigation menu where submenus unexpectedly disappear when I’m hovering over them after opening via click. The menu seems to have conflicting hover and click behaviors that are causing instability.

    Current Problem:
    When I click to open a submenu and then move my mouse to interact with the submenu items, the submenu sometimes flickers or disappears entirely. This makes the menu unusable as users cannot reliably access the submenu content.

    Technical Issue:
    The current JavaScript code appears to have mixed interaction patterns:

    • Click interactions to open/close submenus
    • But also some hover behavior that interferes with the clicked state
    • Complex conditional logic based on screen sizes and layouts that may be causing conflicts

    Expected Behavior:

    • Once a submenu is opened via click, it should remain stable and visible regardless of mouse movement
    • The submenu should only close when:
      • Clicking the parent menu item again
      • Clicking outside the menu area
      • Opening a different submenu
    • No hover-triggered closures while interacting with open submenu content

    Additional Context:
    The menu works fine in pure mobile mode, but the issue occurs on desktop sizes where both hover and click behaviors seem to be active simultaneously, causing the submenu to disappear when it should remain open for user interaction.

    I need help resolving this conflict to ensure stable click-only behavior across all devices.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dhruv

    (@dpandya)

    2 months ago

    Hi @developermusaddiq,

    Thank you for the detailed description of the issue, it really helps us understand the behavior you’re experiencing with the submenu.

    To help us investigate this more effectively, could you please:

    1. Share a screencast showing the submenu flickering or disappearing when you hover over it after opening via click.
    2. Provide the URL of the page where this behavior is occurring so we can check it directly.

    Since this may require deeper investigation specific to your site setup, we also recommend opening a support ticket with these details via our support portal:
    👉 Ultimate Addons for Elementor Contact Form

    Once we have the screencast and URL, our team will be able to replicate the issue and provide a proper solution to ensure stable click-only behavior across all devices.

    Looking forward to your update!

    Best regards,

    Plugin Support Dhruv

    (@dpandya)

    1 month, 2 weeks ago

    Hi @developermusaddiq,

    Since we haven’t heard back from you in a while, we’ll go ahead and mark this thread as resolved for now.

    If you’re still facing the submenu issue, please feel free to reply here with an update or a short screencast showing the behavior so we can check it further.
    You can also contact us through our support form if you’d prefer to share those details privately:
    👉 https://ultimateelementor.com/contact/

    We really appreciate your time and feedback!

    Best regards,
    Dhruv

Viewing 2 replies - 1 through 2 (of 2 total)

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