Hi @cytillman,
Can you elaborate on what you mean by No matter what we do, we cannot get the payment to go through. Do you mean the payments are failing, the credit card form isn’t appearing on the checkout page? What is the nature of the issue you’re experiencing?
It will be helpful you to describe that so that when I review your site I have some idea of the issue.
Kind Regards,
Thanks for your speedy reply:
I would go all the way through the check out then enter the credit card information after applying the coupon, but when I clicked the sign up button, all that would happen is that the page would refresh.
No user account would be created in WordPress, and no order would be placed in woo-commerce even with a on-hold status, waiting for payment. I would try many times on desktop or mobile with no luck.
Note from developer:
We had to disable ajax checkout.js to make our coupon work. it is not working with ajax. and even with such situation we able to made a transaction with the plugin and it was successful but after that all the tests failed. we are using live apis for faster result as we need to make it work as early as we can. our system is using the latest woocommerce and wp versions. we tried downgrating but no luck with that.
Thanks for any help you can provide.
Hi @cytillman,
In my opinion it is not a good idea to disable ajax because the WooCommerce checkout.js file is heavily dependent on ajax. WC will work without it, but lots of other functionality, including my plugin rely on the ajax feature. You should have your developers figure out why the coupon isn’t working instead of disabling other functionality. Treat the cause, not the symptom.
That is the reason you can’t get the Stripe plugin to work. There are events that WooCommerce triggers right before the ajax request that signals to my plugin to fetch the payment token and insert it into the checkout form.
You will experience this issue with almost any payment plugin you try since you disabled ajax. The reason PayPal works is because it’s a simpl redirect without any extra bells and whistles.
Kind Regards,
Thanks so much. Our developer will try this.
