Storefront Install Error

  • babybau

    (@babybau)


    5 years, 11 months ago

    Hi,

    I am setting up a store with woocommerce and the storefront theme. Woocommerce installs just fine for me. I install the storefront theme and that installs fine. Once I activate storefront it brings up the prompt to install the homepage and sample products. I hit lets go and it errors out for me. The theme is still active but none of the default items are there and the homepage tools/blocks are not either. Once I get to the error screen, if I go back to my site the theme is on but no longer has the option to install the homepage tools/default products.

    I am using bluehost as my provider and was curious if anyone else has had this issue or has any solutions to this problem?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jarret

    (@jarretc)

    5 years, 11 months ago

    Hard to say for sure without seeing an error message or logs. Is there any type of error message that shows up when it breaks?

    If not, you may need to try it again and then look at the error logs on your hosting server right after to see if you can pinpoint what is causing the issue. If you don’t know how to FTP/SFTP onto your server, you should be able to access some type of file management/error logs from your Bluehost control panel area. Been awhile since I’ve logged into a Bluehost account so I’m not quite sure of their setup.

    Additionally, you could also try contacting their support right after the error to have them investigate further. They may not be able to fix it for you, but they should be able to provide you with the error log itself at least.

    bestway2go

    (@bestway2go)

    5 years, 5 months ago

    I have the same issue.
    is there any other way to install the storefront homepage manually?

    Senff – a11n

    (@senff)

    5 years, 5 months ago

    @bestway2go

    Please see Jarret’s response above — it may be helpful to remove the theme entirely using FTP/SFTP, and then install it again.

Viewing 3 replies - 1 through 3 (of 3 total)

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