Stop sending after some time

  • Resolved murklan

    (@murklan)


    3 years, 6 months ago

    Hello and thank you for a good plugin.

    Since upgrading (or before I’m not sure, using the latest version) the plugin stops sending out the newsletter. I have 350 subscribers but after 144 has been sent the plugin stops. It is not a limit of the webhost since I’ve checked that.

    I used both ‘WP mail’ and ‘PHP mail’ for sendigt. I use a external servise for cron jobs and don’t see any issues there either.

    I now have to go to Reports-sceen and click ‘Send now’, wait until sent and then click again and again until the newsletter has been sent to all.

    Glad for any suggestions or help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @murklan,

    Thanks for contacting to us! 

    If you are using the Email Subscribers Starter or Pro plan then you don’t need to set up the external CRON on your end, Email Subscribers will handle this for you automatically. Please click here.

    To better understand the issue, could you please provide a screenshot of the Email Sending Settings and Reports page?

    Happy to Support!

    Warm Regards
    Shubhanshu

    Thread Starter murklan

    (@murklan)

    3 years, 6 months ago

    The external cron seems to be working, at least up until now.

    Here are the sceenshots.
    https://ibb.co/qCNRk8D
    https://ibb.co/K7F4T39

    Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @murklan,

    Thanks for sharing the screenshot.

    It seems that CRON is hitting properly, but email sending isn’t working.

    We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    I will need some more information to understand the issue. Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you!

    Thread Starter murklan

    (@murklan)

    3 years, 6 months ago

    Great thank you.
    For me it seems like the plug in stops sending after it encountered a email address that is giving an error. I’ll try to remove all those addresses and givit it a try again.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi @murklan,

    Sure! Please let us know how the results turned out.

    Thanks!

    Thread Starter murklan

    (@murklan)

    3 years, 6 months ago

    So I have two lists för newsletter. One is now working since I removed all yahoo addresses, but the other list still stops sending after 147 emails. Before I removed the yahoo addresses it only sent 144, so some improvement (I now realized that I’ve missed one yahoo-address on the list, so it might be why it’s stopping)
    The yahoo addresses gives an error on the report-page, but I can’t se what error. Is there a log somewhere that I can find?

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 6 months ago

    Hi there,

    Thanks for your response! Hope everything is going well.

    In the recent release we have improved the email sending debugging process, you can find the Email sending log located in the wp-content/uploads/ig-logs/ folder.

    To access the files, use the File Manager plugin. Log files should be named ig_es_email_sending-<date>-random-hash.log. Dates will be in the format years-months-days.

    Let me know, how it goes on your end.

    Happy to help!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    3 years, 5 months ago

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

    Thread Starter murklan

    (@murklan)

    3 years, 5 months ago

    Yes sorry for not getting back to you. After an update from you the sendings now works again. But the yahoo-addresses are still not getting the emails. I guess it is something to to with the webhotel I’m using for sending.
    Again thank you for your support.

Viewing 9 replies - 1 through 9 (of 9 total)

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