Hello,
Thank you for taking the time to share your feedback!
This version of our WooCommerce plugin (sendcloud-connected-shipping) has always been fully compatible with HPOS (High-Performance Order Storage).
If you’re still running into issues, please double-check your HPOS settings under:
WooCommerce → Settings → Advanced → Features
If HPOS mode is enabled, make sure that compatibility mode is also turned on — otherwise, Sendcloud may be unable to retrieve orders correctly. You can find further instructions by visiting our help centre article: https://support.sendcloud.com/hc/en-us/articles/34953204906385-WooCommerce-V2-Troubleshooter
If everything is set up as described and the issue persists, our support team will be happy to take a closer look at your setup and help you get things working smoothly:
How do I create a support ticket?
Thank you again for helping us improve.
Best regards,
Sendcloud Support Team
We have been over this with Sendcloud support and they say it is not supported and we have to keep using the legacy API plugin. We tried turning on HPOS but it breaks our Sendcloud integration. Our support ticket: ID-2977540.
I’d love to get this resolved with your help.
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This reply was modified 3 months, 2 weeks ago by
primerpizza.
Hi @primerpizza ,
Thank you for following up and for sharing your ticket reference — that’s really helpful.
I’ve just sent you an email directly so we can take a closer look at your specific setup and help you migrate from the legacy plugin to the new version that fully supports HPOS.
Please check your inbox (and spam folder, just in case). Once we confirm your details there, we’ll guide you through the next steps.
Thank you again for your patience — we’ll make sure this gets resolved for you.
Best regards,
Sendcloud Support Team
Thank you but I haven’t received anything. Maybe this was sent to my client directly. My email is [email protected]
Hi,
I have exactly the same problem. Could you send this to me as well?
Hello, @nickykip, good morning!
Thank you for participating in this thread. Can you open, please, a ticket with our support team to investigate further, with all the necessary details? They will escalate the request to the technical department and perform the necessary checks with development.
@primerpizza if the issue still persists, do not hesitate on reopening the case with our support, as advised in the paragraph above. We will keep on track on these requests to acknowledge the impact and assist you as soon as possible.
We remain at your disposal and looking forward to your contact.
Have a very good day ahead!
Best regards,
Sendcloud Support Team
