Hi @valerianoalmondo,
To begin with, please make sure that your system meets the system requirements. If all looks good but you still can’t import the template, please consider reaching out to us thru our Support Portal, so we can take a closer look.
Please let us know how you go.
Kind regards,
Aradhy 😊
Hi @bsfaradhy . I have already checked the system requirements. Everything looks fine. I’m gonna contact the support portal as you recommend.
Unfortunately, the problem still persists even though I have checked the system requirements. Not to mention that I can’t contact Astra for verification. The submission form thinks I’m not human…
Hi @valerianoalmondo,
It might be issues with the cache or the network. I have checked the form and it’s working fine here. Can you please try with a different browser or an incognito tab?
Looking forward to it.
Kind regards,
Aradhy 😊
Hi @bsfaradhy ,
I tried that in Arc browser and the starter template didn’t even load up. It was just white board. I tried it in incognito mode, and same problem appears.
Hi @valerianoalmondo,
I would request you to reach out to us via our Support Portal so that we can have a closer look at it. In case the submission form still doesn’t work, please mail us at [email protected].
Looking forward to your response. Once done, kindly mark this thread as Resolved.
Kind regards,
Aradhy 😊
Hi @bsfaradhy ,
I have already contacted the Support portal and they did not help me. There have to be a way to resolve it.
Hi @valerianoalmondo,
Unfortunately, I am unable to fetch your ticket history with this name. Can you please share your ticket number so that I can check it? Rest assured, we will surely try our best to help you with the solution.
Kind regards,
Aradhy 😊
@bsfaradhy Where can I find it please? I have this number in my email [#662582]. Is that it?
Hi @valerianoalmondo,
I have checked the ticket details, and it seems that our support team has asked for more details to identify the root cause of the issue. I would request you to provide the relevant details, as this will help us to guide you to the exact solution.
Additionally, I would request you to continue the conversation on the support portal since we reply faster there.
Kind regards,
Aradhy 😊
Hi @bsfaradhy ,
Could you please write exactly what you want from me? What specific details? You can see exactly what is happening in the video. Your starter template gets stuck at 29% and keeps copying the same files (pages and page details) to my wordpress dashboard.
I already contacted the support portal 5 days ago and no one has written back to me since then. I checked all the terms and conditions they have before I wrote to them. Unfortunately your starter template keeps throwing the same error.
Is there anyone competent here who can help me?
Hi @valerianoalmondo,
I’ve checked your ticket and can confirm that it has been addressed from our end. Could you please take a moment to review our response and try out the suggestions we shared?
If you’re having trouble viewing the reply, feel free to respond directly to the same ticket. We’ll be more than happy to assist you further and help get the issue resolved.
Kind regards,
Aradhy 😊
Hi there,
It’s been a while since I posted my response, and we haven’t heard from you since then. I assume that you have fixed this or have reached out to us.
I am marking this thread as Resolved due to inactivity. Feel free to start a new thread if there’s anything else related to this plugin, we can help you with.
Kind regards,
Aradhy 😊
