Square -> WC sync product name issue

  • Resolved mcgregormedia

    (@mcgregormedia)


    7 years, 6 months ago

    Hi!

    I’m getting a strange issue with a variable product in a client’s site when I do a Square -> WC sync. Most of the products sync fine but one of them gets renamed. The product name is “Collectif Black/Gold Wiggle Dress” and it gets renamed to “Variation #343 of Collectif Black/Gold Wiggle Dress”.

    The slug and all the variations are correct. It’s just the product name that gets changed. Any idea why this is happening?

    Andy

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years, 5 months ago

    Hey there @mcgregormedia

    Sorry for not replying sooner here, thanks for reaching out.

    This sounds like a known issue we mention in the documentation – https://docs.woocommerce.com/document/woocommerce-square/#section-15

    Can you have a look over that and let me know if it helps, please?

    Thanks,

    Thread Starter mcgregormedia

    (@mcgregormedia)

    7 years, 5 months ago

    Hi!

    That issue shouldn’t affect this product. It’s a single-level variation that has only ever been synced from Square to WC.

    Andy

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years, 5 months ago

    Hey @mcgregormedia

    Interesting!

    That issue shouldn’t affect this product. It’s a single-level variation that has only ever been synced from Square to WC.

    Do you have debugging enabled for the Square Sync? If so, can you see what is showing in the log for this product, please?

    Also, if you have a WooCommerce.com account, make sure you’ve “purchased” the Square extension then head to https://woocommerce.com/my-account/create-a-ticket/ and we can take a look via ticket or Live Chat if someone is available.

    Thanks,

    Thread Starter mcgregormedia

    (@mcgregormedia)

    7 years, 5 months ago

    I’m unable to see which product is which in the log as they all have an alphanumeric string for an ID which doesn’t appear to match anything in the product listing.

    I’ve opened a ticket. Thanks for your help!

    Andy

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    7 years, 5 months ago

    Hi again @mcgregormedia

    I can see that Will has replied on the ticket you submitted so I’ll mark this thread as Resolved and we can continue the discussion in there.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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