Hello @minaxi11
We can continue troubleshooting the issue here. Can you please answer the below questions so we can better understand the issue?
- What version of the plugin are you using?
- What are you trying to sort – which column?
- What browser are you using?
- Can you please share a video while reproducing the issue with the Console open (in the browser developer tools)? Note that you can’t upload videos here. You can upload them to a file sharing website and we’ll download it.
- Do you have any plugins that might be disabling JS or have some sort of impact / modify the backend dashboard?
The more information you can share with us about your setup the better. Also, please do not share any technical / sensitive details publicly on this forum. If you need to share such details please send us an email at [email protected] and refer to this ticket in your email.
Looking forward to hearing from you.
Answers of above questions:
- What version of the plugin are you using?
version is 4.5.1
- What are you trying to sort – which column?
Every column has same issue
- What browser are you using?
Chrome and firefox
- Can you please share a video while reproducing the issue with the Console open (in the browser developer tools)? Note that you can’t upload videos here. You can upload them to a file sharing website and we’ll download it.
I will try to share
- Do you have any plugins that might be disabling JS or have some sort of impact / modify the backend dashboard?
I am not sure about this. We are using some plugins on website
Thank you
Hello @minaxi11
Offhand it is really difficult to tell what is happening without at least even seeing a video etc. Are you able to share that?
Also, can you please send us the System Information file from the Help & Contact Us section in the plugin? Please do not share it on this forum because it has sensitive technical information. Please send it to us via email at [email protected]. Please make reference to this forum thread in the email.
Looking forward to hearing from you.
