Socials widget not working properly

Resolved babiskalogirou
(@babiskalogirou)

8 months ago

Hello! Thank you very much for this great theme and plugin!

I tried to use the Socials widget in this page (and several other pages after this) but the settings do not display properly. I see only the default WordPress settings about colour, padding etc. This is the one and only case i’ m facing an issue with the widget. I also tried to use with all other plugins disabled, as well as with the theme its own (not child) but it did not work. Any ideas?

Thank you in advance.
Best regards

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Eduard
(@cteduard)

8 months ago

Hello @babiskalogirou

Could you please provide a short video recording from your end so that we could see what you’re seeing? It would be really helpful.

thanks!

Thread Starter babiskalogirou
(@babiskalogirou)

8 months ago

I hope these screenshots could help:

https://ibb.co/Mx7T4J02
https://ibb.co/9mxsKR8H

Eduard
(@cteduard)

8 months ago

Hello @babiskalogirou

Hm, everything checks out from what you have provided so far. Which makes me believe this might be an underlying issue with the setup.

I have an idea. Would it be possible to take a snapshot of the site using this specific plugin: https://wordpress.org/plugins/all-in-one-wp-migration/, upload it somewhere like Google Drive and send us the link privately via our website: https://creativethemes.com/blocksy/support/?

That would let us spin the snapshot up on our local computers and assess it to see what might’ve gone wrong.

What do you think?

Thanks!

akehsanz
(@pixarzbd)

6 months, 3 weeks ago

I’m here to check for updates

Eduard
(@cteduard)

6 months, 3 weeks ago

Hello @pixarzbd

If you’re having an issue with the “Socials” Gutenberg block, please open a separate thread in order to track it, and provide the information requested above. We’ll happily take a look at it once we receive the complete information.

Thanks.

Thread Starter babiskalogirou
(@babiskalogirou)

6 months, 3 weeks ago

Hello @cteduard

In my case, it was somehow fixed by itself.

Best regards

Viewing 6 replies - 1 through 6 (of 6 total)

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