Hello @reulys
Have you performed these steps?
We need to ask; it’s part of our protocol.
1.- Temporarily deactivate all your plugins except NextGen Gallery.
2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.
Please, keep us posted. We are happy to help!
Thread Starter
reulys
(@reulys)
Hello,
Yes I did all of the steps, it is your plug in that are causing the problem. I don’t want to change my theme but I still want to use your plug in.
Regards,
Aude
Thread Starter
reulys
(@reulys)
Please answer, it’s creating problems in ordering also… Please find a solution.
Please deactivate the JS minify, clear the cache, deactivate the caching plugin and check again.
Thread Starter
reulys
(@reulys)
Hello,
I did it. It still creating issues.
I turned off nextgen plug in because my clients were not able to order.
Why it is not anymore working ? Can you help me to reuse your plug in ? The previous version of 3.2.18 was perfectly working.
Regards,
Aude
Can you let us know whether the slider is from the theme or from a third party plugin?
Also let us know what’s the theme name ( if it’s a free one we-ll be able to test the compatibility )
Thread Starter
reulys
(@reulys)
Hello,
The theme name is : Foodica, the slider is from the theme as the online shop.
Regards,
Aude
Thanks but, unfortunately, we wouldn’t be able to test the compatibility since it is a paid theme that we don’t have. Also, we haven’t heard of any other reports about it. If you really want us to have a look and record the issue for a possible review in the future, please setup a new staging site for us with just the theme and NextGen Gallery installed and the page where to replicate the issue. Once done, please contact us directly here https://www.imagely.com/report-bug/ letting us know this forum thread’s URL and that Mihai asked you to submit the report.
Thanks for your understanding
Thread Starter
reulys
(@reulys)
Hello,
Thank you for your explanations however it is very quite difficult to do it, can you explain me to use your previous version (Version 3.2.17) instead of Version 3.2.18. I am quite sure it will solve my problem.
Regards,
Aude
