Size of archives is 0!

  • Resolved sinergyinaction

    (@sinergyinaction)


    1 month ago

    Hi, I am trying to do a new backup with duplicator lite (after having done many before) and when Duplicator explores the site, a 0B size of the files is shown….Can’t understand why (the site is up and running so the archives are still there) since I have done this many other times without problems
    I am using WP 6.8.3 and the latest update of Duplicator
    The size of the database seems to be ok though.
    Any ideas of what mey be causing this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    1 month ago

    Hi @sinergyinaction ,

    Thanks for reaching out to us.

    This may be a permissions issue on your website. Please ensure that the root directory of your website has the permission 755 recursive for all the subdirectories, attempt to create a backup, and let me know how this goes.

    If this doesn’t help, please check the backup build log file, and let us know if you find any errors:
    https://duplicator.com/knowledge-base/how-do-i-read-the-package-build-log/

    I’m looking forward to hearing back from you.

    Thanks!

    Thread Starter sinergyinaction

    (@sinergyinaction)

    1 month ago

    Hi @mohammedeisa
    I think, the issue was that some directory appeared marked as filter even before the validation phase, and when I cleared them it all seemed to start working as intended, although they were a very small number and didn’t sum up many Mb.
    So right now I managed to complete a new total back-up even though I can’t remember if I made other changes that may have had an influence
    Best regards

    Plugin Support mohammedeisa

    (@mohammedeisa)

    1 month ago

    @sinergyinaction  I’m happy that you managed to resolve this issue, and I hope that you enjoy using Duplicator.

    Please don’t hesitate to reach out if you have any questions. We are happy to help.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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