Hi @astimegoesby ,
Thank you for pointing this out. We were able to replicate the issue on our end. Currently, even when the Simple template is selected in the plugin settings, the print links in emails and the My Account print view continue to use the default template.
We have escalated this to our development team for further investigation and a fix. We’ll keep you updated and share an update as soon as we hear back from the developer.
Thank you for your patience and for bringing this to our attention.
Hi @astimegoesby,
Thank you for your patience.
After checking this with our development team, we’d like to clarify how the plugin currently works.
The Simple template is a customized layout that is provided specifically for Invoices, Receipts, and Delivery Notes. The print option available in the My Account → Orders section uses a print layout that is already based on a simple structure, but it is not the Invoice template itself, which is why it appears slightly different.
Because of this, the invoice-style Simple template is not applied to the My Account print view or the email print links. This is expected behavior with the current design of the plugin. The visual differences between the Default and Simple templates are minimal and mainly involve small layout and styling adjustments.
If you would like customers to receive the invoice in the Simple format, we recommend sending the invoice as a PDF attachment in the order emails instead of using the print link.
Please let us know if you’d like assistance with setting this up or if you have any further questions.
Thank you for the clarification.
