Hi @minkerr. We are sorry to hear this is happening to you. On the Settings tab in the menu options there’s an “unlink” purple button. Press it and afterwards, click the same button which now will say “reset”. You can press it a few times in order for the plugin to be restored to initial settings. Let us if this solved the problem.
No, that didn’t work as I mentioned I’ve tried everything listed above.
I did email the support team and confirmed that it’s the plugin itself that’s not working and requires the developer team to fix it and there’s no set timeframe on when this will be fixed. Do you have any insights?
See note below from support team:
I have checked your account and I was able to replicate the issue. We apologize for the issue. I have escalated this to our senior admin and they will work on this. Unfortunately, we do not get time frames from them. Rest assured that it will be completed as soon as possible. We will get back to you once the issue has been resolved. We appreciate your patience until this issue is resolved.
Hi @minkerr. There’s been a new plugin release yesterday. Please try resetting and unlinking the previous plugin. Afterwards, uninstall the plugin and install the new plugin version. Let us know if problem persists.
@constantcontact
I gave the instructions you mentioned a try but it’s still not working. I don’t believe the new release addressed the technical issues that I’m having.
Sorry for the inconvenience. This is generally caused when the site is not published or there are firewall blockers. Please contact [email protected] and we will be happy to help you out.
I’ve contacted them as mentioned and I was told they were working on it but the issue has not been resolved.
I’m not sure of the status at this point or who can help since it’s been 4 weeks?
Hi @minkerr! We have looked up for a Creative Email account associated to your email address but couldn’t find anything in our database. Can you please let us know which domain or url is your Creative Email account associated to?
@constantcontact – Do you have a direct email I can send it to? Also, the support team from creative mail mentioned that they’re still working on it but they have no ETA.
Hello @minkerr, we only provide support through [email protected] at the moment, we are sorry for your inconvenience, the team still working on your case.
Hi @minkerr. We haven’t heard from you in a while, I’m marking this ticket as solved, but if you have any other question, please send us a message to the following email address and we will be more than happy to assist you [email protected]
Hi There,
This issue still isn’t resolved the team hasn’t fixed it and we’re going on 2 months now. Please keep this open and I’ll report back if there’s a solution if any.
Sorry for the inconvenience. We have not received any emails at [email protected]. Please can you contact us using this link – https://app.creativemail.com/kb/help/Contact_Us/Live_Support
Here you can contact us using our chat and phone options. Thank you
Hi @minkerr, we haven’t heard from you in a while, I’m marking this ticket as solved, but if you have any other questions, please send us a message to the following email address and we will be more than happy to assist you [email protected]
@constantcontact – This issue has not been resolved. I received an email from the creative team that they’re still working on it but there’s no resolution as of today.
Hi, @minkerr, we have just pushed a new release version of our plugin to version 1.5.1, could you please verify if this release solves the active issue, thank you for reporting it, please let us know if the situation persists.
