Setup error

  • isaias2025

    (@isaias2025)


    9 months, 2 weeks ago

    while setting up my course on wordpress, i try to use the product template and a “There has been a critical error on this site” message.

    The log says “Coding error detected, it must be fixed by a programmer: User ID does not exist or is deleted!”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • dharmeshbarot

    (@dharmeshbarot)

    9 months, 2 weeks ago

    Hello @isaias2025

    The error message you received, “User ID does not exist or is deleted,” typically indicates the product template might be configured to display information related to a specific user (e.g., the course instructor or product author). If that user has been deleted from your WordPress site, the template might be trying to access their non-existent ID, leading to the error.

    To assist you effectively, could you please confirm the following details?

    🔰 Moodle Version: Please ensure you are using Moodle 4.3 or above for optimal functionality.

    🔰 WordPress Version: Ensure that your WordPress version is 6.0 or above.

    🔰 Edwiser Bridge Versions: ➥ Moodle: Should be 4.0.0 or higher. ➥ WordPress: Should be 4.0.0 or higher. ➥ Edwiser Bridge Pro (WordPress only): Should be 4.0.0 or higher.

    Additionally, please note that our Pro solution is only compatible with WooCommerce products, while the free solution should be used solely for courses and not as products.

    Having this information will allow us to provide more targeted assistance and get you back on track quickly.

    Thanks,

    Team Edwiser

    Thread Starter isaias2025

    (@isaias2025)

    9 months, 2 weeks ago

    Moodle 4.5.3+
    WordPress 6.7.2
    Edwiser Bridge Pro 4.0
    WooCommerce 9.7.1

    The error come up on the attempt to use the template for the first time. It’s a clean install of the plugin with no modifications. So, I have no idea where the user id error is comming from.

    dharmeshbarot

    (@dharmeshbarot)

    9 months, 1 week ago

    Hello @isaias2025,

    Thank you for confirming the version details.

    Based on your description and the mention of using a template, we understand you are likely referring to the Edwiser Bridge Pro templates, which are designed to be used with Elementor Pro.

    Please be aware that the “Elementor product template” functionality is a feature of the Edwiser Bridge Pro plugin, especially when integrated with WooCommerce. For dedicated assistance with this specific feature and the error you are encountering, we recommend contacting our technical support team at [email protected]. They will be able to provide you with the specialized support needed for Edwiser Bridge Pro solution.

    Note: When you reach out to our support team, please include a link to this conversation in your email. This will help them understand the context of the issue without you having to repeat all the details.

    Thank you for your understanding.

    Sincerely,

    Team Edwiser

Viewing 3 replies - 1 through 3 (of 3 total)

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