Serious problem with new update

Resolved robsabo10
(@robsabo10)

5 years, 7 months ago

I was forced to disable the plugin, as the recent update caused the site to run extremely slow. GTMetrix 4 second time turned into over 20 seconds. Via the waterfall, something pointing out a “users” option was taking forever via admin-ajax.

Can I have the download prior to the last update (as it worked perfectly) until this bug is figured out? At the very least, I hope I pointed you guys in the right direction here at least a little bit. I don’t know what it is but it was incredibly damaging to site speed.

[email protected]. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter robsabo10
(@robsabo10)

5 years, 7 months ago

elitesportsny.com (but it’s disabled right now).

Plugin Contributor Rogier Lankhorst
(@rogierlankhorst)

5 years, 7 months ago

Hi @robsabo10,

Thanks for reporting your issue. First, to get you up and running, the previous version:
https://downloads.wordpress.org/plugin/complianz-gdpr.3.0.9.zip
You can find previous versions of the plugin below the “advanced” section.

As for your issue, I’ve just set up a sandbox here:
http://passionate-jellyfish.w6.wpsandbox.pro/

I don’t see any issues on the ajax call here. It may be a combination of settings and other plugins, or something specific we haven’t thought of yet.

If possible, can you send us an export of your settings (which you can create in complianz/settings and a list of your plugins to https://complianz.io/support so we can take a look?

Plugin Contributor Rogier Lankhorst
(@rogierlankhorst)

5 years, 7 months ago

@robsabo10,

An issue was reported to use that might have been causing this. Because an upgrade check did not take into account the second digit in the version, the upgrade was performed every time.

This has been fixed in version 3.0.11.

It’s also possible this was caused by the jquery file being cached too agressively by your server or caching plugin. In that case clearing the cache might help.

Let me know if this helps!

Plugin Contributor Rogier Lankhorst
(@rogierlankhorst)

5 years, 7 months ago

Hi @robsabo10,

I see you switched to another plugin. I haven’t had any other reports of a similar issue, and can’t analyse it on your site, so we’ll close this thread for now.

Because there have been no similar reports from the other 7000 users who have updated since the 3.0.10 update, I suspect this was a server or caching issue.

If you have any questions, let me know.

Rogier

Viewing 4 replies - 1 through 4 (of 4 total)

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