scan is not active

  • Resolved dariush11

    (@dariush11)


    11 months, 1 week ago

    Hi,

    I installed the plugin and connected site. But Security module is not active and scanning and many of feaures is locked for premium plan. Why this plugin is in wordpress repository? My site is hacked and I need to know that the plugin could identify the malware, so I use it for cleaning. Some other purchased or free security plugins did not detect it.

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  • Plugin Support Sai Sanjay G

    (@saisanjayg)

    11 months, 1 week ago

    Hey @dariush11,

    When you sign up with MalCare, the Security Module is automatically enabled. However, if you’ve registered through AirLift, BlogVault, or WPRemote, the Security features are not included, as this is included with the MalCare free subscription only. We will help with enabling the MalCare free subscription on your account, please reach out to us at support[@]malcare[.]com.

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