“Scan Failed”

Hi @knockerrn, thank you for reaching out.

Have you tried starting scans remotely from the Wordfence > Tools > Diagnostics > Debugging Options section? Does the exact same issue occur? There are other scan troubleshooting tips here: https://www.wordfence.com/help/scan/troubleshooting/

Could you do the following steps for me:

• Go to the Wordfence > Tools > Diagnostics page
• In the “Debugging Options” section check the circle “Enable debugging mode”
• Click to “Save Changes”.
• CANCEL any current scan and start a NEW scan
• Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log once the scan finishes and paste them in this post.

Wordfence > Tools > Diagnostic > Debugging Screenshot

This will help me see exactly what is happening when the scan fails.

Then, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.