Replace media not completing

  • mary-rtd

    (@mary-rtd)


    1 month ago

    The first link on the page ‘2026 Georgia Regulations’…when we replace the file that existed on the website, it changed the link but the new document did not upload completely.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adrian

    (@adrianrus)

    1 month ago

    Hi @mary-rtd ,

    Thank you for your message! I’m sorry to hear about this issue 🙁

    This is really strange as we didn’t have any other customers reporting such issues, so I have a feeling that this could be caused by something else.

    Could you please replace the document again and let us know if you still encounter the same issue?

    Looking forward to your reply so we can check this for you!

    All the best,

    Plugin Author Pedro

    (@petredobrescu)

    2 weeks, 6 days ago

    hello @mary-rtd, can you please tell us if you managed to replace the document successfully? Please ensure you have cleared all caching (especially and CDN caching, if enabled).

    Best wishes

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.