still so slow and taking five minutes or more to open a page.
If it takes that long, Jetpack Monitor will indeed report your site as down, even if it’s not really down. But if it’s that slow, your readers probably won’t wait that long anyway. 🙁
Could you post your site URL here, so I can have a look? I might be able to see what’s slowing your site so much.
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.me/contact-support/
@marianocaino Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:
1) Go the Jetpack menu in your dashboard
2) Click on “My Jetpack” at the top of the page.
3) Click on “Disconnect Site from WordPress.com” if your site is currently connected to WordPress.com.
4) Confirm the disconnection.
5) Click on the Connect button to connect your site to WordPress.com again.
If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?
1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.
Thanks!
We cannot connect Jetpack wit WordPress. Is disable all the time.
With the Debug link we receive this:
HTTPS:
name lookup timed out
SELF:
Operation timed out after 30019 milliseconds with 0 out of -1 bytes received
Thanks once again for your help!
@marianocaino Could you follow the instructions I posted above?
Thanks!
Jeremy, this website (Ánima) is not connected to WordPress.com. Host: DonWeb.com
I’d completed the Contact form from Debug page.
SELF:
Array
(
[headers] => Array
(
[server] => nginx
[date] => Mon, 11 Jan 2016 17:10:33 GMT
[content-type] => text/plain;charset=utf-8
[connection] => close
[expires] => Wed, 11 Jan 1984 05:00:00 GMT
[cache-control] => no-cache, must-revalidate, max-age=60
[pragma] => no-cache
[x-hacker] => Jetpack Test
[x-ac] => 3.gru _dfw
)
[body] => {“error”:”Communication error”,”error_description”:”We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.”}
[response] => Array
(
[code] => 400
[message] => Bad Request
)
[cookies] => Array
(
)
[filename] =>
)
I’d completed the Contact form from Debug page.
Thank you! We’ll get back to you soon!
Hi there,
Yep, had the same problem. Turned WordPress upside down,didn’t find anything.
My solution was to check the firewall. I’m running with 2 internet lines (different providers) behind a Kerio Control (hardware firewall).
NAT is turned on, translates public IP addresses to internal IP addresses. Because JetPack is phoning home, I needed to turn on enable “source NAT”, too, to make sure an outgoing connection (from this server) is using the same public IP address as the incoming traffic (for this server).
Greetings,
Peter
