Refund workflow

  • tufty

    (@tufty)


    7 months, 2 weeks ago

    I’m having to do a lot of refunds at the moment, so I have been trying to optimise the workflow. What seems to work best is cancelling the order instead of going in and refunding it line by line. But I find that with this Stripe plugin, it’s a 2-step process:
    1. Cancel to refund with stripe
    2. Change status to Refunded to send the customer email

    But I did the same thing with your PayPal plugin, and I did Cancel > Update and after refunding, it changed the status to refunded, ie. a one-step process. Better.

    Am I doing this right? If so can the Stripe plugin get a one-step refund like that?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    7 months, 2 weeks ago

    Hi @tufty

    There is a difference in how the PayPal plugin and Stripe plugin are coded which is why the order status shows as refunded when using the PayPal plugin.

    The danger in making a change like that to the Stripe plugin is since it’s widely used it could catch merchants off guard if they don’t know about the change. A change like that would require some feedback from the plugin users to ensure there are no issues.

    That being said, I do agree the PayPal plugin process is a bit smoother so I’ve made a note to look into that change.

    Kind Regards

Viewing 1 replies (of 1 total)

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