Refund via stripe button missing order screen

Resolved kees78
(@kees78)

1 year, 1 month ago

Hi,

On our website, we have installed and activated the stripe woocommerce plugin. Everything was working fine, but since about two weeks, the button to refund via stripe (and then the refund being triggered via Stripe) is missing. What are we missing here?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Mahfuzur Rahman
(@mahfuzurwp)

1 year, 1 month ago
Hi @kees78,

Thanks for reaching out! To help us understand what might be causing the missing refund button, could you please share:
1. A screenshot of what you’re seeing on the order page where the Stripe refund button used to appear.
2. Your site’s System Status Report (WooCommerce > Status > Get system report > Copy for support).
3. Any recent fatal error logs under WooCommerce > Status > Logs—if there’s anything relevant, you can paste it at https://gist.github.com/ and share the link here.
Once we have this info, we’ll be able to dig in further!
Thread Starter kees78
(@kees78)

1 year ago

Hi,

It seems a bit tricky for us to post this sensitive data on a public forum. Is there a way to pass this privately?

Plugin Support shahzeen(woo-hc)
(@shahzeenfarooq)

1 year ago

Hi there!

I completely understand your concern about sharing sensitive information publicly. As per the forum scope, there isn’t another way to share details privately. Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in your reply here. Once we’ve had a chance to review the information, you can delete the paste to remove it from public view.

Once we have more details, we’ll be able to assist you further!

Plugin Support Feten L. a11n
(@fetenlakhal)

1 year ago

Hi there,

We haven’t heard back in a bit, so I’ll go ahead and mark this as resolved for now. If you’d like to pick things back up later, we’re just a message away!

Apart from this, if you have a moment, we’d really appreciate a review:https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/#new-post

Viewing 4 replies - 1 through 4 (of 4 total)

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