Recent version breaks Gravity Forms

  • Resolved Amber Hinds

    (@alh0319)


    1 month, 3 weeks ago

    Hi,

    I just wanted to let you know that the most recent version of the plugin blocks Gravity Forms entries from saving. After much troubleshooting, we’ve narrowed it down to this plugin. We’ve removed Widget Options from our site, but I wanted to let you know as you likely have other users who use Gravity Forms as well.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mej de Castro

    (@mej)

    1 month, 3 weeks ago

    Hey @alh0319,

    Thanks for reaching out to us!

    We’ve tried to replicate the issue on our end, and the entries from Gravity Forms are going through and saving seamlessly.

    Would it be possible for you to provide screenshots or screen recording of your setup and/or the templates you’re using with Gravity Forms? This will help us replicate the issue on our end and verify what’s causing it.

    Looking forward to your response!

    Kind Regards,
    Mej, Widget Options Team

    Thread Starter Amber Hinds

    (@alh0319)

    1 month, 2 weeks ago

    Hi @mej,

    I can’t record the problem because we already removed Widget Options when we identified it as the culprit after painstaking deactivating all plugins and reactivating one at a time. Here’s some site info if you want to try and replicate it though.

    ` wp-core

    version: 6.7.1
    site_language: en_US
    user_language: en_US
    timezone: America/Chicago
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: staging
    user_count: 9
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /home/wp/www/2025
    wordpress_size: 63.91 MB (67018882 bytes)
    uploads_path: /home/wp/www/2025/wp-content/uploads
    uploads_size: 170.59 MB (178880230 bytes)
    themes_path: /home/wp/www/2025/wp-content/themes
    themes_size: 13.34 MB (13989083 bytes)
    plugins_path: /home/wp/www/2025/wp-content/plugins
    plugins_size: 193.98 MB (203398550 bytes)
    fonts_path: /home/wp/www/2025/wp-content/uploads/fonts
    fonts_size: directory not found
    database_size: 26.60 MB (27889890 bytes)
    total_size: 468.42 MB (491176635 bytes) wp-dropins (1)

    db.php: true wp-active-theme

    name: WP Accessibility Day (wp-a11y-day)
    version: 3.0.0
    author: wpaccessibility
    author_website: https://wpaccessibility.day
    parent_theme: none
    theme_features: widgets-block-editor, block-templates, editor-styles, editor-style, responsive-embeds, automatic-feed-links, title-tag, post-thumbnails, menus, html5, customize-selective-refresh-widgets, custom-logo, disable-custom-colors, disable-custom-gradients, align-wide, editor-color-palette, widgets
    theme_path: /home/wp/www/2025/wp-content/themes/wp-a11y-day
    auto_update: Disabled wp-themes-inactive (2)

    Twenty Twenty-Five: version: 1.0, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Four: version: 1.3, author: the WordPress team, Auto-updates disabled wp-plugins-active (45)

    Accessibility Checker: version: 1.19.0, author: Equalize Digital (latest version: 1.20.0), Auto-updates disabled
    Accessibility Checker Pro: version: 1.10.1, author: Equalize Digital, Auto-updates enabled
    Accessibility New Window Warnings: version: 1.0.10, author: Equalize Digital, Auto-updates enabled
    Admin Columns Pro: version: 6.4.14, author: AdminColumns.com, Auto-updates enabled
    Block Visibility: version: 3.7.1, author: Nick Diego, Auto-updates enabled
    Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates enabled
    Content Control: version: 2.5.0, author: Code Atlantic, Auto-updates enabled
    Display Posts: version: 3.1.1, author: Bill Erickson, Auto-updates enabled
    Enable Contributor Uploads: version: 1.1, author: Road Warrior Creative, Auto-updates enabled
    Entry Automation for Gravity Forms: version: 5.7.0, author: CosmicGiant, Auto-updates enabled
    GP Limit Checkboxes: version: 1.3.16, author: Gravity Wiz, Auto-updates disabled
    GP Limit Choices: version: 1.7.15, author: Gravity Wiz, Auto-updates enabled
    GP Populate Anything: version: 2.1.20, author: Gravity Wiz (latest version: 2.1.21), Auto-updates enabled
    GP Preview Submission: version: 1.3.22, author: Gravity Wiz (latest version: 1.3.23), Auto-updates enabled
    GP Read Only: version: 1.9.27, author: Gravity Wiz, Auto-updates disabled
    Gravity Forms: version: 2.9.2, author: Gravity Forms, Auto-updates enabled
    Gravity Forms + Custom Post Types: version: 3.1.29, author: Gravity Wiz, Auto-updates enabled
    Gravity Forms Advanced Post Creation Add-On: version: 1.4.0, author: Gravity Forms, Auto-updates enabled
    Gravity Forms Mailchimp Add-On: version: 5.6.0, author: Gravity Forms, Auto-updates enabled
    Gravity Forms Stripe Add-On: version: 5.9.0, author: Gravity Forms, Auto-updates enabled
    Gravity Forms User Registration Add-On: version: 5.3.0, author: Gravity Forms, Auto-updates enabled
    Gravity Forms Zapier Add-On: version: 4.3.0, author: Gravity Forms, Auto-updates enabled
    Gravity Forms Zero Spam: version: 1.4.6, author: GravityKit, Auto-updates enabled
    Gravity Perks: version: 2.3.14, author: Gravity Wiz, Auto-updates enabled
    GravityWP - Merge Tags: version: 1.4.1, author: GravityWP (latest version: 1.4.2), Auto-updates enabled
    Legal Signing for Gravity Forms: version: 4.1.0, author: CosmicGiant, Auto-updates disabled
    Lock User Account: version: 1.0.5, author: teknigar, Auto-updates enabled
    Login Logo: version: 0.10.3, author: Mark Jaquith, Auto-updates enabled
    Login or Logout Menu Item: version: 1.2.3, author: cartpauj, Auto-updates enabled
    Matomo Analytics - Ethical Stats. Powerful Insights.: version: 5.2.0, author: Matomo, Auto-updates enabled
    Public Post Preview: version: 3.0.1, author: Dominik Schilling, Auto-updates enabled
    Query Monitor: version: 3.17.2, author: John Blackbourn, Auto-updates enabled
    Redirection: version: 5.5.1, author: John Godley, Auto-updates enabled
    Screen Reader Text Format: version: 1.1, author: Reaktiv Studios, Auto-updates enabled
    Server-Side Cache AutoPurge: version: 1.0.3, author: Suresupport, Auto-updates enabled
    Shared Counts: version: 1.5.0, author: Bill Erickson & Jared Atchison, Auto-updates enabled
    SimpleTOC - Table of Contents Block: version: 6.6.0, author: Marc Tönsing, Auto-updates enabled
    SVG Support: version: 2.5.8, author: Benbodhi, Auto-updates enabled
    User Menus: version: 1.3.2, author: Code Atlantic, Auto-updates enabled
    User Switching: version: 1.9.1, author: John Blackbourn, Auto-updates enabled
    WP Accessibility: version: 2.1.13, author: Joe Dolson, Auto-updates enabled
    WP Accessibility Day - Conference Schedule: version: 2.0.0, author: WP Accessibility Day, Auto-updates disabled
    WP Mail SMTP Pro: version: 4.3.1, author: WP Mail SMTP, Auto-updates enabled
    WP to Buffer Pro: version: 5.2.2, author: WP Zinc, Auto-updates disabled
    Yoast SEO: version: 24.4, author: Team Yoast, Auto-updates enabled wp-plugins-inactive (3)

    Force Login: version: 5.6.3, author: Kevin Vess, Auto-updates enabled
    GP File Upload Pro: version: 1.5.1, author: Gravity Wiz, Auto-updates disabled
    Real Cookie Banner (Free): version: 5.0.7, author: devowl.io (latest version: 5.0.8), Auto-updates enabled wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1691
    imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 60M
    upload_max_filesize: 60M
    max_effective_size: 60 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 4 GB
    imagick::RESOURCETYPE_DISK: 2000000000
    imagick::RESOURCETYPE_FILE: 768
    imagick::RESOURCETYPE_MAP: 4 GB
    imagick::RESOURCETYPE_MEMORY: 2 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
    ghostscript_version: 9.53.3 wp-server

    server_architecture: Linux 6.6.58-sure x86_64
    httpd_software: Apache
    php_version: 8.1.30 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 120
    memory_limit: 3000M
    max_input_time: -1
    upload_max_filesize: 60M
    php_post_max_size: 60M
    curl_version: 7.74.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2025-02-09T01:55:45+00:00
    utc-time: Sunday, 09-Feb-25 01:55:45 UTC
    server-time: 2025-02-08T19:55:44-06:00 wp-database

    extension: mysqli
    server_version: 8.0.36-percona-sure1
    client_version: mysqlnd 8.1.30
    max_allowed_packet: 67108864
    max_connections: 300 wp-constants

    It seems like it was causing a timeout on form submit on pages which stopped the entry from being saved, emails from sending, or confirmation from being displayed.

    I hope this helps you.

    Plugin Author Mej de Castro

    (@mej)

    1 month, 2 weeks ago

    Hi @alh0319,

    Thank you for sharing the information. We’ll try to replicate the issue on my end and work on a fix as soon as possible

    Plugin Author Mej de Castro

    (@mej)

    1 month, 2 weeks ago

    Hi @alh0319,

    We took another look and tested everything on our local setup, but we still weren’t able to reproduce the issue you’re experiencing. It’s possible that this might be related to your specific website setup.

    That said, we truly appreciate your time and effort in sharing your experiences and details with us. Since we’ve done our best to investigate, we’ll be closing this ticket for now.

    If you need any further assistance, feel free to reach out anytime. Thanks again! 😊

    Kind Regards,
    Mej, Widget Options Team

Viewing 4 replies - 1 through 4 (of 4 total)
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