Hi @kcrusher ,
I’d love to clear up exactly what is happening here and what this means for your active subscription. We did send out an email update regarding this product consolidation. However, we’ve since received feedback from several users that the notification unfortunately landed in their spam or junk folders. I am very sorry that you missed that communication.
Regarding your license, if you have an active subscription or a lifetime license purchased prior to these updates, your plan remains fully valid, active, and grandfathered in. These legacy products will continue to receive feature improvements and updates that you have full access to. You absolutely do not need to purchase a new bundle to keep utilizing the security tools you have already paid for.
If you have any specific questions about your account or need help verifying your license status, please feel free to reach out to us directly at https://software.liquidweb.com/support so we can get it sorted out for you.
Hi Dan –
I never received that email update and I regularly (as in multiple time a day) check my spam folder, so..given previous experiences with Liquidweb/Kadence I’m suspicious.
And, based on that experience, I have absolutely ZERO interest in any product related to Liquidweb or Kadence.
In addition – I submitted a ticket several days ago asking for a refund (I just renewed in May) and have yet to receive a response. Exactly the kind of ‘support’ I expected – little to none.
So, despite your attempt to salvage these reviews, my opinion (and desire for a refund) still stands.
