Hi @naryano,
We’re truly sorry to hear about your experience, but we’d like to clarify a few things. All the features and designs shown in our plugin description and screenshots are included in the free plugin and are fully functional. Nothing in the screenshots is “locked” or used as marketing for another plugin — everything you see is available right after installation.
It seems there may have been some confusion about how to access or customize the styles. Our plugin provides a wide range of settings and tools, and we’re always happy to guide users step-by-step through the process. In fact, we offer free support right here on WordPress.org, and our team replies promptly to any questions. Unfortunately, we didn’t receive any support request from you before this review.
We’re proud that over 100,000 active users find the plugin reliable, easy to use, and exactly as described. If you’d like, we’d be more than happy to assist you in achieving the same results as shown in the screenshots.
Please feel free to open a support ticket so we can help you directly.
We hope you’ll reconsider your review once you’ve had the chance to try the plugin with our assistance.
— The UAPP Team
