Quick View not working right

  • Resolved Carolyn Melo

    (@nubiesan)


    10 months ago

    If I click on the Quick View Button, the screen goes dark for a few seconds and then shows up again. The quick view popup is not visible on the screen. Another tab opens and the popup shows, and if I close the popup, a copy of the original page shows up.

    This happens on Chrome and Edge. It used to work properly, but now it is semi-useless. What can I do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Facundo A.

    (@aranofacundo)

    9 months, 3 weeks ago

    Hi there,

    I hope you’re well. I checked the link you mentioned, and there seems to be an issue with the JS minification plugin.

    Could you try disabling this feature and then cleaning the cache of your site and browser to check if the issue is solved?

    We’ll remain at your disposal

    Thread Starter Carolyn Melo

    (@nubiesan)

    9 months, 3 weeks ago

    Hi, I tried that and it still doesn’t work properly. Any other ideas?

    Facundo A.

    (@aranofacundo)

    9 months, 3 weeks ago

    Hi there,

    I checked again and was able to replicate the issue you mentioned. There seems to be a JavaScript function called olint_prepare_all_external_links in your site that is triggering the new tab to open when you click on any link elements (<a>).

    This is affecting all the buttons of the plugin, for example the open quick view and the close button of the modal.

    So I suggest you remove this code and then check if the issue is solved. You could also try to modify it so it doesn’t affect the quick view buttons.

    We’ll remain at your disposal.

Viewing 3 replies - 1 through 3 (of 3 total)

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