• Resolved Fabio Moraes

    (@fabiomoraes)


    We are facing serious problems with the cart and the plugin when it is activated.

    If users add products to the shopping cart, they start to disappear and do not accumulate (be added together). When adding 1, 2… 3 products, sometimes only 1 product and the second “newly added” product disappears from the cart, as if it had never been clicked to be added.

    If we deactivate the plugin, the shopping cart starts to work normally. No problems. When reactivating the plugin, all the problems start to happen again. What should I do?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Fabio Moraes

    (@fabiomoraes)

    WordPress Environment

    WordPress address (URL): https://voicycling.com.br
    Site address (URL): https://voicycling.com.br
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    Google Analytics for WooCommerce: por WooCommerce – 2.1.8
    Brevo - WooCommerce Email Marketing: por Brevo – 4.0.31
    WooCommerce: por Automattic – 9.4.3
    Woodmart Core: por – 1.1.0
    WP Mail SMTP: por WP Mail SMTP – 4.3.0
    WPvivid Backup Plugin: por WPvivid Backup & Migration – 0.9.110
    Smart Coupons For WooCommerce Coupons: por WebToffee – 1.8.5 Inactive Plugins (15)

    Classic Editor: por WordPress Contributors – 1.6.7
    Claudio Sanches - PagSeguro for WooCommerce: por Claudio Sanches – 2.14.0
    Disable Comments: por WPDeveloper – 2.4.6
    IndexNow: por Microsoft Bing – 1.0.3
    LiteSpeed Cache: por LiteSpeed Technologies – 6.5.3
    Manage User Columns: por Deepak Khokhar
    Surender Khokhar – 1.0.6

    PixelYourSite PRO: por PixelYourSite – 11.0.0
    Product Feed PRO for WooCommerce: por AdTribes.io – 13.4.0
    Query Monitor: por John Blackbourn – 3.17.0
    Security Optimizer: por SiteGround – 1.5.7
    Transportadora Total Express - Loja5: por Loja5.com.br – 2.0
    WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.3.1
    YITH WooCommerce Dynamic Pricing & Discounts Premium: por YITH – 4.15.0
    Yoast SEO: por Team Yoast – 24.0
    Zapier for WordPress: por Zapier – 1.5.1 Must Use Plugins (1)

    Hostinger Auto Updates Plugin: por Hostinger – 1.0.3 Settings

    Legacy API Enabled: –
    Force SSL: –
    Currency: BRL (R$)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: bopobb (bopobb)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging

    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 10 dias
    Level threshold: –
    Log directory size: 6 MB WC Pages

    Base da loja: #17 - /loja/
    Carrinho: #18 - /carrinho/ - Contains the [woocommerce_cart] shortcode
    Finalização de compra: #19 - /finalizar-compra/ - Contains the [woocommerce_checkout] shortcode
    Minha conta: #20 - /minha-conta/
    Termos e condições: #3 - /politica-de-privacidade/ Theme

    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 8.0.2 – 8.0.4 está disponível
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔ Templates

    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php Meio de Pagamentos Asaas

    Conexão ao Asaas:
    Status dos webhooks (Baixa dos pagamentos):
    : Reabilitar fila de webhooks Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon

    Daily Cron: ✔ Next scheduled: 2024-12-13 15:13:51 -03:00
    Options: ✔
    Notes: 178
    Onboarding: completed Action Scheduler

    Concluído: 14.498
    Oldest: 2024-11-11 18:55:55 -0300
    Newest: 2024-12-12 18:49:08 -0300

    Malsucedido: 6.126
    Oldest: 2024-07-15 10:44:47 -0300
    Newest: 2024-12-12 16:00:32 -0300

    Pendente: 11
    Oldest: 2024-12-12 18:50:02 -0300
    Newest: 2025-01-26 14:08:03 -0300 Status report information

    Generated at: 2024-12-12 18:49:26 -03:00
    `
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fabiomoraes ,

    Greetings from WebToffee Support!

    Thank you for reaching out to us regarding the issue you’ve encountered. We understand the inconvenience caused, and we’re committed to helping you resolve this.

    We were unable to replicate the issue on our end. While testing on your site, we successfully added more than three products to the cart without any of them being removed, and the Smart Coupons for WooCommerce plugin appears to be active. Could you please confirm if the issue occurs when you apply a coupon during the purchase process?

    Additionally, it seems the issue you’re experiencing might be due to a site-specific conflict. To narrow down the cause, we recommend performing the following troubleshooting steps:

    1. Temporarily deactivate all other plugins except for Smart Coupons for WooCommerce and WooCommerce itself. Check if the issue persists.
    2. If the issue no longer occurs with other plugins deactivated, reactivate the plugins one at a time while testing the cart after each activation. This will help identify if a specific plugin is causing the conflict.

    Please let us know the outcome of these steps or if you need assistance during the troubleshooting process.

    Looking forward to your response!

    Thread Starter Fabio Moraes

    (@fabiomoraes)

    1. Temporarily deactivate all other plugins except for Smart Coupons for WooCommerce and WooCommerce itself. Check if the issue persists.

    I did exactly that and that’s how I discovered that your plugin was the problem.

    So, I took the entire store offline and tested the possible problems with the plugin and discovered that, when I activated a coupon to be applied automatically, it caused all the problems I mentioned, with the products disappearing from the cart. IF I deactivated the coupon from being applied automatically, the cart would go back to behaving normally. No errors. WHEN I REACTIVATED the “apply automatically” option, the cart would start to have problems again.

    Therefore, the only solution was to leave the coupon deactivated so that it would be applied automatically.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fabiomoraes ,

    Thank you for the detailed update regarding the issue. We understand the challenges you’re facing and appreciate your efforts in narrowing down the cause to the automatic application of coupons.

    To proceed with our investigation, we kindly request the following information:

    1. Screenshots of the coupon edit page for the affected coupon. Please include screenshots of each tab.
    2. A short video showing the steps leading to the issue, which would be extremely helpful.
    3. The theme file you are using. You can zip the theme directory and share it with us.

    You may securely share the requested information via this support link.

    Once we receive this information, we will thoroughly investigate the issue and provide you with a resolution at the earliest.

    Looking forward to your response!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @fabiomoraes ,

    We haven’t heard back from you in a while. As this thread has been inactive for some time, we are marking it as resolved.

    If you still require assistance or have additional questions regarding the issue, kindly provide us with the requested information through this support link. We’re here to help!

    Thank you for your understanding.

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