• When selecting the amount of product it doesn’t work, I click on the + option to add the amount of product but nothing happens

    The page I need help with: [log in to see the link]

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  • Hi @2btechadm,

    We can’t access the page you attached. Pls check again the link you sent.

    You can check our demo site and see that our quality selector still work correctly.

    So there might be a conflict between our plugin and your theme and other plugins.

    In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.

    – Create a full backup of your site and keep it in a safe place.

    – Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.

    – Switch the theme on your site to the WPClever theme.

    – Deactivate all other plugins, except for WooCommerce & our plugin.

    – Check the front-end behavior.

    Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.

    Regards,

    Thread Starter 2btechadm

    (@2btechadm)

    When I put the mouse over the “+” button the message appears in the lower corner: https://snipboard.io/hU6Vil.jpg
    I don’t know if it’s related to the problem.

    hi @2btechadm,

    I checked again your product link and found that the quality selector worked normally without any issue as you mentioned. http://somup.com/crivjwYaTM

    Pls check again the site to see whether the problem is disappeared or not. If it’s still not solved, pls send us the detailed screenshots and links of the issue for checking

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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